Samsung Galaxy Note 7 was arguably one of the best phones out there last year, but soon it exploded, and we all know how airliners and many organizations put a ban on it. As a result, Samsung had to recall all the units of the Galaxy Note 7 and issue a refund to all the customers. However, Samsung tried to come back with Galaxy Note Fan Edition, which didn’t work so well.
Now, this year the Galaxy Note 8 was launched which proved itself to be a deserving entry to the battle of flagships in every aspect. The camera is top notch with dual sensors on the back, both optically stabilized, the display is gorgeous and immersive, with enough RAM, and powerful processor like Snapdragon 835 it can run everything smoothly.
But, now it has been found that some units of the Galaxy Note 8 may have a battery related issue. No, this time there have been no reports regarding blast and fire-related incidents, but this is something else.
Some users have reported that the Galaxy Note 8 won’t charge as the battery level reaches zero. This issue is being faced by only those who have drained their phone’s battery, and then tried charging it, that just doesn’t work. For now, it is being expected that the affected users will be able to get a repair done or a replacement unit for the devices still under warranty.
The problem was raised by some users on Samsung’s Community Forums. The affected users claimed that their Galaxy Note 8 units do not get charged when plugged in after they have drained the battery completely. In most of these cases reported, the Galaxy Note 8 becomes completely unresponsive and even its LED notification light doesn’t seem to show if the phone is charging.
This is happening while the users have kept their phones plugged into a power source using the charger provided by Samsung. Some of the advanced users tried to turn on their devices by booting into the Recovery menu which can be done by holding down the Volume Up, Home/Bixby, and Power keys simultaneously, but these attempts were unsuccessful.
PiunikaWeb reported that this issue doesn’t seem to be carrier specific, as users on networks such as Sprint, T-Mobile, and Verizon have reported similar cases. However, on the Samsung US Community, a Samsung moderator having the handle ‘SamsungMel’, acknowledged the issue and said, “This particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately.”
In India, a Samsung spokesperson, when asked by Times of India about this issue, said, “We have yet to get any official report for this matter and are unable to comment until we obtain more specific information of the phone. Any customers with the similar matter are encouraged to contact Samsung at Local Customer Care number.”
It is not still sure, whether it is any hardware related issue or any bug. Neither Samsung has issued any statement nor they have recalled the faulty units and offered replacements yet. We’re keeping an eye on this issue and will be updating the users about the possible steps Samsung will be taking, so keep checking us or just follow us on our social media handles for the latest updates.
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