HP is a well-known brand to provide printing and PC solutions. HP has introduced limited-period free helpdesk support for PC users of all brands to address their operational issues in India.
So the goal is to make sure that all brands can make sure that their PCs are operated nicely in the current situation where it’s very clear that regular support and service channels are hard to operate. With lockdown in effect till May 3 in India, people can’t even venture out to get the PCs fixed, or call the tech personnel to home for a device pick-up or home service. Some times, people over-react to the issues in PC, which require some troubleshooting methods to get to the root of the problem and fix it easily sitting at home.
With our customers 24×7. With our Customer-first approach, HP is geared up to service its customers 24×7 with our LIVE and Virtual agent service. They will be at your service anytime, anywhere.#HPIndia #HPCustomerSupport pic.twitter.com/aSApiKDkJc
— HP India (@HPIndia) March 21, 2020
Free Remote Help Desk by HP
So the company will have HP certified technicians for this free remote help desk and users can convey their problems and these technicians will help users on the problems that can be solved remotely. The problems can be anything related to performance, security, connectivity, OS, media support, software installation, and operation or mobility, etc.
“Now more than ever, consumers are relying on technology providers like HP to support them with the right set of products and services to help in their day-to-day continuity. These are challenging times and as industry leaders, it is our responsibility to go beyond corporate boundaries and help every user out there. Today working, learning or earning from home is the new normal, and this 24/7 help desk is aimed at making sure users can do so in an uninterrupted fashion,” says Vinay Awasthi, Managing Director, HP Inc. India, Bangladesh & Sri Lanka.
A team of trained technicians is already in place since last Wednesday. HP has also announced its partnership with Gamooz which is an educational content provider based in India. It will provide free resources to teachers and students who are using the digital way of learning stuff.
Validity for Free Remote Help Desk
HP said that the individual users can use the free remote help desk till the 31st of May. The small and medium business(SMB) users can only use this service for a period of one month from the date of registration.
To avail of this remote service, individual PC users can call the toll-free number 1800 258 7140. Business users will need to register via an email to [email protected].
