- Zoom expands its cloud-based telephony service to Chennai, offering businesses a modern alternative to traditional PBX systems.
- Integration with Zoom AI Companion provides smart tools like post-call summaries, voicemail prioritization, and task extraction to enhance workflow efficiency.
- Zoom Phone works with Zoom Workplace and various third-party business applications, ensuring smooth communication across platforms.
Zoom has officially launched its cloud-based telephony service, Zoom Phone, in Chennai. This is designed for multinational corporations as well as domestic businesses. This service provides a modern alternative to traditional PBX systems. With its integration into the Zoom platform, businesses can streamline communication, enhance collaboration, and improve operational efficiency.
Zoom Phone: A seamless telephony solution
Zoom Phone allows business organizations to place and receive calls over the PSTN, replacing traditional telephony systems. As a cloud-based solution, Zoom Phone enables companies to bring their communication needs into one platform for better connectivity and cost efficiency. This service offers scalability to serve businesses of any size, from startups to enterprises.
AI-Powered features for enhanced productivity
One of the marked features of Zoom Phone is its integration with the Zoom AI Companion, a company generative AI assistant. It is available on paid Zoom accounts and improves productivity through some exciting smart features, including:
- Post-call summaries – Automatically generated summaries to help teams stay aligned.
- Voicemail prioritization – Identifies and highlights urgent messages.
- Voicemail task extraction – Extracts actionable tasks from voicemails to optimize workflows.
These AI-driven capabilities enable businesses to manage communications more effectively, saving time and improving efficiency.
Seamless integration with Zoom Workplace and third-party apps
Zoom Phone is designed for seamless integration with Zoom Workplace and thus presents one unified communication experience. Besides, it supports numerous business applications and hardware providers for the ever-changing needs of enterprises. In any case, whether businesses use Zoom for video conferencing or messaging or collaboration, the integration of this service would make their overall communication infrastructure stronger.
Security, scalability, and user-friendly experience
Security remains a top priority for Zoom Phone, offering enterprise-grade encryption and compliance with global security standards. The platform’s scalability allows businesses to expand their telephony requires as they grow. Moreover, Zoom emphasizes a user-friendly interface. This ensures that businesses can adopt the platform with minimal training and technical complexity.
